Holton Community Home Health and Hospice has been named a 2021 HHCAHPS Honors recipient by HEALTHCAREfirst, a leading provider of web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics. This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high quality care as measured from the patient’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey satisfaction measures.
HHCAHPS Honors acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2020 through March 2021. HHCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions. HEALTHCAREfirst holds a special recognition, HHCAHPS Honors Elite, to recognize home health agencies scoring above the HEALTHCAREfirst National Average on 100% of the evaluated questions.
“HHCAHPS Honors recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like Holton Community Home Health and Hospice and we congratulate them on their success.”
Nicole Wilson, Director of Home Health and Hospice for Holton Community Hospital credits her team with providing compassionate quality care for our patients and caregivers as well as focusing on a team approach to provide the best care possible. She said, “Our dedicated team of referral staff, nurses, physical therapists, occupational therapists, and social work, strive to provide quality care to all of those we serve. From the initial referral until discharge, our team is dedicated to helping patients remain safe in their home environment.”