Holton Community Hospital History

Department Spotlight

Our  featured department for April is the Registration Team.  Our registration staff have many duties including:

  • Registering patients for all outpatient services such as LAB, Radiology, Cardiovascular, Surgery, Outpatient Specialty Clinic and Rehabilitation Services, Advanced Wound Care, Treatment Room services and Emergency Room, as well as admitting patients to the nursing floor. Completing the

registration process includes conducting patient interviews, verifying patient’s demographic information, entering and verifying insurance and obtaining consent for treatment. Lastly, and most importantly, the registration team maintains strict confidentiality in every way possible. We adhere to HIPAA privacy and security processes and policies.

  • The Registration Team offers a welcoming atmosphere for all patients, visitors and guests, greeting everyone with a smile and friendly hello.  Their caring and connection with each patient is important as they are most often the first personal interaction patients have with our facility.
  • The registration department works with all departments, which allows them to act as the central information station. The Registration staff take pride in being the ones relied upon for accurate  information. This team well known for being upbeat, positive, and helpful to our patients. 

Registration Staff Includes:

Heather Naylor , ER Registration/Admissions Specialist/Scanner.  Heather has been at HCH for 5 years.

Nickola Bailey,  Registration Specialist.  Nickola has been with HCH for 4 years.

Amy Plankinton.  Registration Specialist.  Amy has worked at HCH for almost one year and just recently transferred to the Registration Team.

Season Brown,  Registration/Admissions Supervisor / Service Excellence Program Director.  Season Brown has been part of the HCH team for 10 years.

The Hospital Concierge position piggybacks the registration department and serves as the first face/first impression of the hospital. Afterhours and on Saturdays you will find Jordan or

Sondra at the front desk welcoming everyone and assisting as needed. The hospital concierge is also in charge keeping the lobby looking its best and sanitizing our wheelchairs so they are ready for use. 

Sondra Priest, Hospital Concierge .  Sondra has been with HCH since August of 2021.

Jordan Harshaw, Hospital Concierge.  Jordan has been with HCH since August of 2021.